Last updated: 1 May 2026
These Terms of Service ("Terms") govern your use of the Agentive platform ("Service") provided by Mannan Technologies Private Limited("Agentive", "we", "us", or "our"), a company incorporated under the laws of India with its registered office at 1st Floor, Plot No. 142, Street No. 5, Block-B, Balbir Vihar, New Delhi, India 110086.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Agentive is a web-based platform that enables businesses to create, deploy, and manage AI-powered AI agents for customer engagement and support. The Service includes AI conversation capabilities, multi-channel deployment (website widget, WhatsApp), knowledge base management, conversation analytics, lead capture, and related features. The Service is provided as a software-as-a-service (SaaS) product accessible at app.agentive.co.in.
The Service also includes Cloud Telephony for Indian businesses, which provides Indian DID numbers sourced from licensed Indian telecom operators and SIP trunk providers, a visual IVR builder, an outbound dialer, multi-agent web panels, call recording, voicemail, DID port-in support, and related telephony features. The Service also includes the AI Voice Agent, which can answer and place phone calls in Hindi and English on the Indian DID numbers allocated to your organisation, transfer calls to human agents on the same platform where you configure that routing, and capture call transcripts and outcomes. These Terms govern your use of all three products and any feature you enable inside your Agentive account.
Pay-As-You-Use Model: Agentive operates on a wallet-based, pay-as-you-use billing model. You recharge your wallet balance and AI usage is deducted in real-time. All features are included. You only pay for AI message consumption. Details are available on our pricing page.
Wallet Recharge: Payments are processed in Indian Rupees (INR) securely through Razorpay Payment Solutions Private Limited. Minimum recharge amount is ₹1,000.
Taxes: All prices displayed on our website are exclusive of applicable Goods and Services Tax (GST) unless stated otherwise. GST at the prevailing rate (currently 18% for SaaS services) will be charged where applicable. Tax invoices will be provided for all payments.
Wallet Balance: Your wallet balance does not expire. When your balance reaches zero, AI chat agent responses will be paused until you recharge. Your data and settings are retained indefinitely.
You are responsible for the content and behavior of AI chat agents created through your account. You agree to:
The same responsibilities apply to AI Voice Agents that you create, configure, or deploy through your account. In addition, when you use the AI Voice Agent on inbound or outbound phone calls you agree to disclose to the caller, at the start of the call or otherwise where required by applicable law, that they are speaking with an automated AI voice and not a human agent, configure the AI Voice Agent to respect interruption, hang-up, transfer-to-human, and Do Not Call requests, and not use the AI Voice Agent to deceive callers about the identity or affiliation of the calling business. Where the AI Voice Agent collects information that is sensitive in nature, such as financial or health details, you are responsible for putting in place the consent, recording-notice, retention, and security safeguards required under applicable law.
Cloud Telephony provides Indian DID numbers, IVR, an outbound dialer, multi-agent panels, call recording, and voicemail to businesses operating within India. By using Cloud Telephony, you agree to:
Our outbound dialer supports predictive, progressive, and manual calling modes for campaigns run by human agents and for campaigns powered by the AI Voice Agent. You are responsible for the quality, lawfulness, and consent status of the contact lists you upload, the scripts and prompts you configure, the time-of-day at which calls are placed, and the outcomes recorded against each contact. You must not use the dialer for unsolicited bulk calling, scams, phishing, impersonation, harassment, or any campaign that violates applicable law or the policies of the upstream telecom operator carrying the call. We may, at our discretion, throttle, pause, or suspend a campaign that triggers excessive complaints, abuse signals, or operator-level warnings, with notice where reasonably practicable.
The AI Voice Agent answers and places real phone calls on the Indian DID numbers allocated to your organisation. In addition to the disclosure and respect-for-interruption duties above, when using the AI Voice Agent on outbound campaigns you agree to obtain prior consent from the called party to the extent required by applicable law for automated or AI-driven calls, and to comply with applicable hour-of-day, frequency, and Do Not Call restrictions. We provide tooling such as caller-blocklists, per-caller daily caps, per-organisation concurrent-call caps, and rate limits to help with compliance, but the obligation to comply rests with you. AI Voice Agent calls are billed against your wallet on a per-minute basis as described on our pricing page, where applicable, and may be paused automatically when wallet balance, daily budgets, or other configured caps are reached.
If you connect WhatsApp or any Meta product to Agentive, you authorize us to access and process the WhatsApp Business Platform assets, messages, templates, media, webhook events, and account metadata needed to provide the features you enable. This includes sending and receiving messages, sending approved template messages, creating and syncing message templates, receiving delivery and read statuses, and managing authorized WhatsApp Business assets.
You are responsible for complying with all applicable Meta Platform Terms, WhatsApp Business Terms, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy where applicable, and all customer consent and opt-in requirements. You must not use Agentive or WhatsApp features to send spam, misleading messages, prohibited content, unlawful marketing, or messages to people who have not consented to receive them.
For template messages, campaigns, re-engagement messages, and any marketing or utility messaging, you are responsible for ensuring that message content, recipient lists, opt-in records, unsubscribe handling, and business use cases comply with WhatsApp and applicable law. We may suspend or limit WhatsApp functionality if we believe your use creates risk for Agentive, Meta, WhatsApp, your customers, or other users.
We offer a 30-day no-questions-asked refund for first-time subscribers. Details are available in our Refund Policy. By subscribing, you acknowledge that you have read and agree to the refund terms stated therein.
You agree not to:
Your Data: You retain full ownership of your data at all times. This includes your knowledge base content, conversation logs, lead capture data, and customer information collected through your AI chat agents. We process this data on your behalf as a data processor.
Our Rights: We may use aggregated, anonymized data to improve the Service. This data cannot be linked back to you or your customers.
Data Export: You can export your conversation data and knowledge base at any time through our API.
We aim to maintain high uptime, but we do not guarantee uninterrupted or error-free operation of the Service. AI-generated responses may occasionally be inaccurate or incomplete. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime caused by factors outside our control.
Cloud Telephony and AI Voice Agent availability depend on the upstream telecom operators, SIP trunk providers, AI service providers, internet connectivity, and Indian regulatory conditions that we rely on to carry calls. Call quality, post-dial delay, audio clarity, and the AI Voice Agent's ability to understand a given caller depend in part on the caller's phone, network, and language. We strive to deliver consistent service and to fall back gracefully when any one upstream provider experiences issues, but we cannot guarantee that every call will connect, every recording will complete, or every AI Voice Agent turn will be free of mishearing or latency. We are not liable for telephony outages caused by upstream operators, SIP trunk partners, internet backbone failures, or government or regulatory action.
AI chat agent responses require a positive wallet balance. When your wallet balance reaches zero, AI agent responses will be paused until you recharge. All other features (AI agents, knowledge base, team members) are unlimited. You will receive low-balance notifications before your balance runs out.
Cloud Telephony and AI Voice Agent usage is subject to fair-use controls and per-organisation caps that are configured on your account, including concurrent-call limits, daily call counts, daily talk-minute caps, per-caller frequency caps, daily-budget caps in Indian Rupees, and per-minute rate caps. The exact values of these caps are visible inside your dashboard and may be adjusted by us where commercially reasonable, with notice where practicable, to protect platform stability, comply with applicable law, or honour the policies of the upstream telecom operator carrying your traffic. AI Voice Agent calls additionally require a positive wallet balance when wallet-based billing is enabled for your plan, and may be paused automatically when wallet balance, daily budget, or any other configured cap is reached. We will provide low-balance and cap-approaching notifications where reasonably possible.
The Service, including its design, code, features, and documentation, is owned by Mannan Technologies Private Limited and is protected under the Copyright Act, 1957 and other applicable Indian intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service according to your wallet balance and account status. This license does not include the right to copy, modify, or distribute any part of the Service.
We reserve the right to suspend or terminate accounts that misuse the Service, deploy AI chat agents for harmful purposes, or violate fair usage policies. We will provide notice where possible, but reserve the right to act immediately in cases of fraud, abuse, or security threats.
Additional grounds for immediate suspension of Cloud Telephony or AI Voice Agent functionality include suspected toll fraud or international revenue-share fraud, suspected traffic pumping, repeated robocall or Do Not Call complaints, calling-pattern anomalies that suggest scam or impersonation activity, breach of an upstream telecom operator's policies, lawful direction from a telecom operator or government authority, security incidents affecting your account or the platform, and abuse of free trial credits, refund windows, or pricing structures. Where suspension is required to protect upstream operator capacity or platform stability, we may throttle or pause specific campaigns, DIDs, or trunks rather than the entire account.
By You: You may stop using the Service at any time. Your wallet balance does not expire. You can request account deletion by contacting support.
By Us: We may suspend or terminate your account if you violate these Terms, fail to pay, or if we determine that your use poses a risk to the Service or other users. We will provide reasonable notice before termination where possible.
After Termination: Upon termination, your access to the Service will be revoked and your AI chat agents will stop functioning. You can request a data export before termination. Data will be deleted within 30 days after account closure.
The Service is provided on an "as is" and "as available" basis. We do not guarantee that AI chat agent responses will always be accurate, appropriate, or error-free. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Agentive is a conversational AI platform that helps businesses automate customer interactions. We do not guarantee specific business results, revenue outcomes, lead conversion rates, or customer satisfaction scores. The effectiveness of your AI chat agents depends on many factors outside our control, including your knowledge base quality, business context, and customer behavior.
The same applies to Cloud Telephony and the AI Voice Agent. We do not guarantee specific call-connect rates, answer rates, hold times, transfer success rates, AI Voice Agent comprehension accuracy, or any particular business outcome such as lead conversion, booking rate, or recovery rate. The effectiveness of phone-based outreach depends on factors outside our control, including the quality of your contact list, the time of day at which calls are placed, the caller's phone and mobile network, the script or prompt you configure, and the underlying willingness of the called party to engage. Performance figures, demos, case studies, and benchmarks shared on our website or by our team are illustrative and not a promise of the results your business will achieve.
Agentive depends on third-party services including Meta, WhatsApp, AI providers, hosting providers, payment processors, and communication infrastructure. We are not responsible for third-party outages, API changes, account restrictions, policy enforcement, message delivery decisions, display name reviews, template review decisions, or fees charged directly by third-party platforms. Your use of those platforms remains subject to their own terms and policies.
Cloud Telephony and the AI Voice Agent additionally depend on licensed Indian telecom operators, SIP trunk providers, voice-AI providers, and underlying network infrastructure. We are not responsible for upstream operator outages, signalling failures, audio quality issues on the public phone network, regulatory action taken by a telecom operator or the Department of Telecommunications, changes to interconnect or termination policies, port-in or port-out delays attributable to the donor or recipient operator, or any fees charged by an upstream operator directly to you. Number portability, DID activation, and trunk provisioning are completed subject to the policies and timelines of the relevant operator.
To the maximum extent permitted by applicable Indian law, Agentive and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.
Our total aggregate liability for any claim arising from or related to the Service shall not exceed the total amount you paid us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold Agentive and its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the Service, the content generated by your AI chat agents, your violation of these Terms, or your violation of any third-party rights or applicable laws.
We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, internet outages, server failures by third-party providers, government actions, pandemics, strikes, or acts of terrorism.
Amicable Resolution: In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation within 30 days of written notice.
Arbitration: If the dispute is not resolved amicably, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent of the parties. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.
These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of New Delhi, India shall have exclusive jurisdiction over any legal proceedings arising from or related to these Terms.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and Agentive regarding the use of the Service.
We may update these Terms from time to time. We will notify you of significant changes by email or through a notice on our website at least 15 days before the changes take effect. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: