Last updated: 1 May 2026
These Terms of Service ("Terms") govern your use of the Agentive platform ("Service") provided by Hustler Enterprises("Agentive", "we", "us", or "our"), a business operating under the laws of India with its registered office at Ground Floor, Plot No. 20, Block-Q, Budh Vihar, New Delhi, India – 110086.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Agentive is a web-based platform that enables businesses to create, deploy, and manage AI-powered chatbots for customer engagement and support. The Service includes AI conversation capabilities, multi-channel deployment (website widget, WhatsApp), knowledge base management, conversation analytics, lead capture, and related features. The Service is provided as a software-as-a-service (SaaS) product accessible at app.agentive.co.in.
Pay-As-You-Use Model: Agentive operates on a wallet-based, pay-as-you-use billing model. You recharge your wallet balance and AI usage is deducted in real-time. All features are included — you only pay for AI message consumption. Details are available on our pricing page.
Wallet Recharge: Payments are processed in Indian Rupees (INR) securely through Razorpay Payment Solutions Private Limited. Minimum recharge amount is ₹1,000.
Taxes: All prices displayed on our website are exclusive of applicable Goods and Services Tax (GST) unless stated otherwise. GST at the prevailing rate (currently 18% for SaaS services) will be charged where applicable. Tax invoices will be provided for all payments.
Wallet Balance: Your wallet balance does not expire. When your balance reaches zero, AI chatbot responses will be paused until you recharge. Your data and settings are retained indefinitely.
You are responsible for the content and behavior of AI chatbots created through your account. You agree to:
If you connect WhatsApp or any Meta product to Agentive, you authorize us to access and process the WhatsApp Business Platform assets, messages, templates, media, webhook events, and account metadata needed to provide the features you enable. This includes sending and receiving messages, sending approved template messages, creating and syncing message templates, receiving delivery and read statuses, and managing authorized WhatsApp Business assets.
You are responsible for complying with all applicable Meta Platform Terms, WhatsApp Business Terms, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy where applicable, and all customer consent and opt-in requirements. You must not use Agentive or WhatsApp features to send spam, misleading messages, prohibited content, unlawful marketing, or messages to people who have not consented to receive them.
For template messages, campaigns, re-engagement messages, and any marketing or utility messaging, you are responsible for ensuring that message content, recipient lists, opt-in records, unsubscribe handling, and business use cases comply with WhatsApp and applicable law. We may suspend or limit WhatsApp functionality if we believe your use creates risk for Agentive, Meta, WhatsApp, your customers, or other users.
We offer a 30-day no-questions-asked refund for first-time subscribers. Details are available in our Refund Policy. By subscribing, you acknowledge that you have read and agree to the refund terms stated therein.
You agree not to:
Your Data: You retain full ownership of your data at all times. This includes your knowledge base content, conversation logs, lead capture data, and customer information collected through your AI chatbots. We process this data on your behalf as a data processor.
Our Rights: We may use aggregated, anonymized data to improve the Service. This data cannot be linked back to you or your customers.
Data Export: You can export your conversation data and knowledge base at any time through our API.
We aim to maintain high uptime, but we do not guarantee uninterrupted or error-free operation of the Service. AI-generated responses may occasionally be inaccurate or incomplete. Scheduled maintenance will be communicated in advance when possible. We are not liable for downtime caused by factors outside our control.
AI chatbot responses require a positive wallet balance. When your wallet balance reaches zero, chatbot responses will be paused until you recharge. All other features (chatbots, knowledge base, team members) are unlimited. You will receive low-balance notifications before your balance runs out.
The Service, including its design, code, features, and documentation, is owned by Hustler Enterprises and is protected under the Copyright Act, 1957 and other applicable Indian intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service according to your wallet balance and account status. This license does not include the right to copy, modify, or distribute any part of the Service.
We reserve the right to suspend or terminate accounts that misuse the Service, deploy AI chatbots for harmful purposes, or violate fair usage policies. We will provide notice where possible, but reserve the right to act immediately in cases of fraud, abuse, or security threats.
By You: You may stop using the Service at any time. Your wallet balance does not expire. You can request account deletion by contacting support.
By Us: We may suspend or terminate your account if you violate these Terms, fail to pay, or if we determine that your use poses a risk to the Service or other users. We will provide reasonable notice before termination where possible.
After Termination: Upon termination, your access to the Service will be revoked and your AI chatbots will stop functioning. You can request a data export before termination. Data will be deleted within 30 days after account closure.
The Service is provided on an "as is" and "as available" basis. We do not guarantee that AI chatbot responses will always be accurate, appropriate, or error-free. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Agentive is a conversational AI platform that helps businesses automate customer interactions. We do not guarantee specific business results, revenue outcomes, lead conversion rates, or customer satisfaction scores. The effectiveness of your AI chatbots depends on many factors outside our control, including your knowledge base quality, business context, and customer behavior.
Agentive depends on third-party services including Meta, WhatsApp, AI providers, hosting providers, payment processors, and communication infrastructure. We are not responsible for third-party outages, API changes, account restrictions, policy enforcement, message delivery decisions, display name reviews, template review decisions, or fees charged directly by third-party platforms. Your use of those platforms remains subject to their own terms and policies.
To the maximum extent permitted by applicable Indian law, Agentive and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.
Our total aggregate liability for any claim arising from or related to the Service shall not exceed the total amount you paid us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold Agentive and its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the Service, the content generated by your AI chatbots, your violation of these Terms, or your violation of any third-party rights or applicable laws.
We are not liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, internet outages, server failures by third-party providers, government actions, pandemics, strikes, or acts of terrorism.
Amicable Resolution: In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation within 30 days of written notice.
Arbitration: If the dispute is not resolved amicably, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent of the parties. The seat and venue of arbitration shall be New Delhi, India. The language of arbitration shall be English.
These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of New Delhi, India shall have exclusive jurisdiction over any legal proceedings arising from or related to these Terms.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and Agentive regarding the use of the Service.
We may update these Terms from time to time. We will notify you of significant changes by email or through a notice on our website at least 15 days before the changes take effect. Your continued use of the Service after changes constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: