Terms of Service - Agentive

In short

One agreement covers Agentive Voice, Chat, CRM, the mobile apps, the APIs and agentive.co.in. It is for businesses in India, and users must be 18 or older.
You accept these Terms and our policies when you create an account, pay, use the Services or complete business verification (KYC). The policies are linked in the footer of our website.
You have 14 days from the day you pay to complete and submit that verification. Calling starts only after we approve it. If you submit it in time, your first paid term starts on the day we approve it. If you do not, your term runs from the day you paid, and after day 14 there is no refund.
Plans are paid in advance for a fixed term, and nothing renews by automatic payment unless you switch it on. When a term ends, calling pauses, and numbers are released after 15 days. You may use a number while your plan is active, but you do not own it.
Your money. Every Business Phone plan carries a 14-day money-back refund on your first purchase. The 14 days start on the day we approve your verification, and the account must have fewer than 30 calls in total, incoming and outgoing together. If we reject your verification, we refund you in full. Agentive Chat has its own 14-day money-back offer. Everything else is non-refundable, including Phone + CRM, packs, add-ons bought on their own, renewals and Agentive Voice wallet recharges. We still correct mistakes, such as a double charge. Cancelling only stops the next renewal. See the Refund Policy.
What is not allowed. No cold calling or spam, no loan recovery or debt collection, no fraud or scam calling. If you do anything illegal, we may cancel your account and give no refund. If we find loan recovery, cold calling or similar misuse, we may switch off your outgoing calls until it is resolved, or cancel the account, again with no refund. See the Fair Use Policy.
Your data is yours. Consent for recording, calling, messaging and WhatsApp opt-in is your duty. AI can be wrong and needs supervision.
Our liability is limited. Indian law applies, with arbitration or the courts at New Delhi.

1. Who we are and what these Terms cover

Agentive is the brand of Mannan Technologies Private Limited (CIN U62013DL2022PTC407210), registered office 1st Floor, Plot No. 142, Street No. 5, Block-B, Balbir Vihar, New Delhi 110086, GSTIN 07AAQCM3725R1ZN. E-mail: hello@agentive.co.in. Phone: 80056 80053. "We" means this company. "You" means the business that buys or uses our Services, and "users" are the people you let use your account. Working days are Monday to Saturday, except public holidays in Delhi.

The Services are Agentive Voice, Agentive Chat, Agentive CRM, our mobile apps, APIs and webhooks, and the website agentive.co.in. These Terms are the single agreement for all of them. Sections 17 to 21 add product rules.

2. How you accept these Terms

You accept these Terms and the policies that are part of them, the Fair Use Policy and the Refund Policy, and confirm that you have read the Privacy Policy, when you do any of these:

create an account or start a trial;
pay for a plan, pack, add-on, seat or recharge;
use the Services;
complete business verification (KYC). There, your authorised signatory reads and signs a declaration that names these Terms and the Fair Use Policy;
sign an order form from us that names these Terms and links to them, approve it in writing, or pay against it;
renew or buy again after a new version we told you about takes effect (section 36).

These Terms and the policies are linked in the footer of agentive.co.in, so you can read them before you buy and at any time after. If you do not agree, do not use the Services.

The person who accepts confirms they are 18 or older and may bind the business, including when they verify and sign through the secure link we send, without logging in. These Terms are an electronic record under the Information Technology Act, 2000 and need no signature. We keep a record of the declaration you sign at verification, with its date and time.

3. Which document applies first

If documents conflict, this order decides:

first, an order form that we issued in writing and you signed, approved in writing or paid against (an "order"), only for points written in it, such as price, term, quantities and service levels. An order changes the Refund Policy or the Fair Use Policy only if it names that policy, says plainly what it changes, and is signed by one of our directors;
then the product sections (17 to 21), then the rest of these Terms, then the policies. But on whether money is returned, the Refund Policy decides. On who you may contact and which uses are banned, the Fair Use Policy decides. Both hold even if another part of these Terms reads differently.

Nothing else widens a refund. No order, message, e-mail, chat, call, note or screen gives you a wider refund than the Refund Policy, unless it is written in an order that one of our directors has signed as above.

A signed data processing addendum applies first on data protection. Your verification declaration never permits a use the Fair Use Policy bans, even after we approve it.

The plan page and checkout shown on the day you pay are part of the agreement only for what your term includes: the users, numbers, features, recording period and calling allowance listed for your plan. "Unlimited" there has the meaning the Fair Use Policy gives it, refunds are decided by the Refund Policy, and sections 6 and 11 decide when calling and your term start, when you choose numbers and when numbers are released. Other marketing, demos, sales calls, chats and e-mails are not part of the agreement unless written into an order. We stay responsible for a statement of ours that was untrue. No order allows what the law, an operator, a regulator or Meta prohibits.

4. Who can use Agentive

Business use only. The Services are for businesses, professionals and organisations, not for personal or household use. You confirm you are buying for business purposes.
18 or older, every user. India only: we serve businesses established in India and bill in Indian Rupees.
To activate calling you need a business registration we can verify, today GST or Udyam.

5. Accounts, users and security

The account belongs to the business, not to the person who opened it. In a dispute about control, we follow the verified business and its authorised signatory.
You choose your users and their roles, and answer for everything done under your account, by users or through your API keys. Each user agrees to follow these Terms and the Fair Use Policy when they sign in. One login per person: do not share logins, passwords or one-time codes.
Continue with Google and Continue with Apple are another way to prove the same account. They work only when the e-mail address on your Google or Apple account matches an Agentive account that already exists. They never create an account, and losing access to your Google or Apple account does not move or end your Agentive account: sign in with your e-mail and password instead.
Do not get around our security or limits, or disrupt the Services. Tell us at once if you suspect unauthorised access.

6. Business verification (KYC) and activation

The licensed operators whose numbers you use, under the telecom rules that bind them, require us to verify the business and the person behind every calling account.

What we check. Your signatory's identity, your business registration, a short video check, your intended use, and a customer application form (CAF) carrying the declaration your signatory reads and signs (section 2). Your verification is complete when every step is done and every document can be read.
Calling starts only after approval. Until then a paid account cannot make calls or hold a number. A free trial can only call, and be called by, the mobile numbers you have verified with us. After approval you choose numbers from the stock available then.
How long it takes. Most businesses are live in about 10 minutes. Going live is subject to KYC approval, and most verifications are approved instantly. Some cases need a manual check by our team, which can take 24 to 48 hours. These are typical times, not a guarantee.
14 days to complete verification. You have 14 days from the date you pay to complete your verification and submit it to us. The day after you pay is day 1: pay on 1 March, submit by the end of 15 March, India time.
Submitted in time. If you submit a complete verification within those 14 days, your first paid term starts on the day we approve it, not on the day you paid. This holds even if our review, or a correction we ask for, takes longer than the 14 days. If your account was already verified when you paid, your term starts on the day you paid.
Not submitted in time. If you do not submit a complete verification within the 14 days, your term is counted from the date you paid, and after day 14 there is no refund. You can still complete verification later. Calling then starts when we approve it, for what is left of the term. A later approval does not move your term or your renewal date. If you never complete verification, the term runs out unused.
If we reject your verification, we refund your payment in full, on any plan or term, unless the details were false (next bullet) or you first submitted it after the 14 days. The Refund Policy, section 4, sets out this refund and its conditions. It also says how you can cancel for a full refund before we approve you, within the 14 days, and what a late verification means for the 14-day money-back offer.
False details. Giving a detail or document that is forged or someone else's, or that you know is false, is a serious breach. The Fair Use Policy, section 10, says what we do about it. An honest mistake or an unclear document is a rejection, not a breach, and the Refund Policy covers it.
Re-verification. Tell us when your signatory, address, registration or use changes. We, an operator or an authority may ask you to verify again or allow a premises check, and we may suspend the account if you do not.

Chat and CRM need no verification today, but we may ask for it where the law, Meta or a risk requires.

7. Plans, terms and what they include

Phone plans. Agentive Voice is sold as the Business Phone Plan and the All-in-One Phone + CRM Plan, paid in advance for a quarterly, half-yearly or yearly term. Section 6 says when your first term starts. A term then runs to its end date whether or not you use it, and cannot be paused.

The ₹999 single month. As a limited-time offer, we also sell a single month of the Business Phone Plan for ₹999 plus GST on agentive.co.in, once per business. Its outgoing calls have no minute cap, the same as on the half-yearly term. We may stop selling it at any time. After that month, nothing is charged unless you choose a longer term. The Refund Policy, section 1, says what counts as the same business. Its section 4 says what happens to a repeat purchase.

What a plan includes. The users and numbers shown at purchase, today 3 users (including the owner) and 1 number, with one line per user. Calls your team answers or dials are not charged by the minute. The one exception is outgoing calls beyond the daily allowance of the quarterly term. The Fair Use Policy, section 2, sets out that allowance and its top-up rate, how lines are counted and what "unlimited calling" means.

Always metered. AI voice agent calls (incoming or outgoing), AI and voice broadcast campaigns, verification-code calls, SMS and, where switched on for your account, call transcripts and AI call analysis are charged from a pack or the wallet at the rates in your dashboard. The auto dialer is a flat monthly add-on. A person on your team handles every call it queues, so those calls carry no separate per-minute charge.

Packs and add-ons. Packs are one-time purchases. AI voice agent and voice broadcast pack credit lapses after the period shown, today 90 or 180 days, counted from the day you buy the pack. Bulk SMS credits do not expire while your account is open, but our team sets up bulk SMS after you buy it, and nothing can be sent until your sender registration on the operators' DLT system is approved. Add-ons, such as extra users, extra numbers and the auto dialer, need an active phone plan. Extra users bought with a plan on agentive.co.in are part of the plan and renew with it. Any other add-on bought with a plan ends with its term. An add-on bought later, extra users included, runs for the period shown, today at least 3 months.

Changing plan during a term. The unused part of your current plan fee can become a credit towards a different plan, never cash. The Refund Policy, section 6, has the rules, including which changes wait for your next renewal. Its section 1 says what a plan change does to the 14-day money-back offer.

Everything else. Agentive Chat runs on a prepaid wallet, and live AI chat agents may need agent seats sold by the month, quarter or year. Agentive CRM is not sold on its own. It comes only with the Phone + CRM Plan. Trials may end at any time.

8. Payment, GST and invoices

Prices are in Indian Rupees and exclude GST unless we say otherwise. GST, 18% today, is added at checkout.
Everything is paid in advance, normally through our payment gateway partner. Enter the correct billing name, state and GSTIN before paying.
GST invoice. You get a payment confirmation, and your payment history is in My Plan or on your billing page. Our accounts team prepares your GST tax invoice and sends it by e-mail. It is not generated inside the app. If it has not reached you within 30 days, or to add or correct a GSTIN, write to hello@agentive.co.in with your order reference.
Coupons. One per order, with no cash value. On Agentive Voice the discount comes off the price before GST. On an Agentive Chat recharge a coupon adds bonus wallet credit instead.
The Refund Policy covers duplicate charges and money debited for a failed order.

9. Renewals and automatic payments

Nothing renews on its own unless automatic renewal is on for that plan or seat. The ₹999 single month never sets up an automatic payment.
Phone plans: you opt in to automatic renewal by UPI AutoPay or card, at checkout or in My Plan, up to ₹15,000 per debit. The option is never ticked for you. A renewal above that limit must be paid by you. The same opt-in extends add-ons bought on their own term, three months at a time. Packs are never bought again automatically.
The debit. We e-mail you about 7 days before your term ends, with the amount. We start the renewal debit about 3 days before the term ends. Your bank or UPI app then sends its own notice, with the amount, at least 24 hours before the money leaves your account. If the debit fails we may try again, up to three attempts in all. After the last failed attempt we switch automatic renewal off and send you a link to pay yourself.
Switch it off any time, in My Plan for phone plans and on your billing page for Chat agent seats. To stop the next renewal, do it at least 4 days before your term ends. Once we have started the debit, switching off stops later renewals only. To stop that debit, pause or cancel the mandate in your UPI app or with your bank before the date in their notice. A renewal collected correctly is non-refundable, and a debit taken in error is returned, as the Refund Policy sets out.
Chat agent seats. When you buy seats, "Renew automatically" is already selected on the payment screen. Untick it before you pay if you do not want it, or switch it off at any time on your billing page. Our e-mail and the bank's notice come before each debit in the same way.
₹3 check. If you add a payment method in My Plan without buying anything, we charge ₹3 to confirm it with your bank and add the same amount to your wallet. It is not returned to your payment method.

10. Price changes

A price change to a plan, seat or add-on applies from your next renewal, with at least 30 days' notice by e-mail and in the app. It never changes a term you have already paid for.
Wallet usage rates can change with 30 days' notice. A pack you already bought keeps its rate. The one exception is a new operator or regulator charge on calls or messages, which applies to the unused part of the pack from the date we give you in a notice.
Charges set by others, such as Meta's message fees, operator or regulatory charges and taxes, change when they change them. Where we collect such a charge, we tell you as soon as we know, and the change applies only to usage after that.

11. When a term ends

If a phone plan term ends without renewal:

Day 0. Calling pauses. There is no grace period.
Day 7. We warn you that your numbers are about to be released.
Day 15. Your numbers are released and the plan is closed.

Paying before release restores the service. A renewal paid after the term ended starts on the day you pay. Released numbers cannot be recovered.

A lapse does not delete your account at once. You can still sign in to renew and export, and your wallet balance stays while the account is open. Recordings keep ageing out, and add-ons stop working, during the lapse. If the plan stays lapsed after the numbers are released, we may close the account (section 29). We e-mail you the closing date at least 15 days before it, and unused balance lapses on that date. For the CRM see section 19.

If a Chat agent seat term ends unpaid, we warn you first. After a grace period we may pause your live agents and campaigns, and later limit the dashboard to billing until you pay. Your data is not deleted.

12. Refunds and cancellation

The Refund Policy is part of these Terms and has the full rules. In short:

Every Business Phone plan, on the ₹999 single month and on a quarterly, half-yearly or yearly term, carries a 14-day money-back refund on your first purchase. The 14 days start on the day we approve your verification, and the account must have fewer than 30 calls in total, incoming and outgoing together.
If we reject your verification, we refund your payment in full, as section 6 and that policy set out.
Agentive Chat has its own 14-day money-back offer, described in the Refund Policy, section 11.
Every other purchase is non-refundable once paid, apart from the corrections that policy lists. That includes the Phone + CRM Plan on any term, AI voice agent, voice broadcast and bulk SMS packs, add-ons bought on their own, renewals, wallet recharges outside the Agentive Chat offer, Chat agent seats and set-up work. The Refund Policy, section 3, has the full list.

Cancelling, a lapse, suspension, termination, a Meta or operator decision, or not using the Services creates no right to a refund, credit or extra time beyond what that policy and these Terms say.

13. Chargebacks and payment disputes

If a charge looks wrong, write to us first. We correct genuine errors under the Refund Policy.
A chargeback or bank dispute is not a breach by itself, and you keep every right your bank gives you. It becomes a breach if the charge was valid and you keep the reversed money, or if you raise such disputes repeatedly. We share the records needed to answer a dispute with the bank and our payment gateway partner.
The Refund Policy, section 9, says what happens to your service while a dispute is open, and what you owe if it is decided for us or withdrawn.

14. The wallet

The wallet is a prepaid rupee balance for metered usage (section 7) and AI chat agent usage, at the rates in your dashboard. GST is charged on recharge and the wallet is credited with the amount before GST. At zero balance, metered features pause until you recharge.
Voice and Chat wallets are separate. A balance cannot move between products, accounts or businesses.
Validity. Pack credit with a validity period lapses when that period ends. Credit from a plain recharge does not expire while your account is open. Credit with an expiry date is used first. Bonus credit has no cash value and may expire.
The wallet is an advance payment for our own Services and can be spent only with us. It is not a bank account or a deposit. It earns no interest and cannot be withdrawn, cashed out or transferred.
A wrong deduction is corrected with a wallet credit. A double or wrong payment is returned to your payment method under the Refund Policy. A credit given in error may be reversed.
Wallet recharges are non-refundable, apart from the corrections the Refund Policy lists. The one other exception is the Agentive Chat money-back offer in the Refund Policy, section 11. When an account is closed or terminated, unused balance lapses, except where that policy says otherwise. If we terminate for a breach, we first use your unused paid balance to pay anything you owe us, such as a penalty passed on under section 32 or a dispute fee, and we do not bill you again for the part it covers.

15. Acceptable use

The Fair Use Policy is part of these Terms, and you and your users must follow it. It sets out who you may call or message, the uses we do not allow, calling hours, what "unlimited calling" means, how we enforce it and how to appeal.

You must not use the Services to store, send or publish anything unlawful. The Fair Use Policy lists examples. We may remove or disable such content, and pause the campaign, template or agent that carries it, when we learn of it or when a court or an authority orders us to.

16. Phone numbers

Allotted by operators. Numbers are allotted by licensed telecom operators under India's numbering rules and stay part of the national numbering resource.
A right to use, not ownership. You may use a number while your plan is active and you follow these Terms. You do not own it and get no other right in it.
We do not promise a particular number, series or city. A number may have had an earlier user, so you may get some calls meant for them.
Use numbers only for the verified business and your declared use. Do not sell, rent, lend, share or transfer a number.
Return and re-allocation. A number is released when the plan lapses (section 11), when the agreement ends, after a refund, or at your request. It may then be allotted to another customer and cannot be recovered. We are not responsible for calls made to a released number.
Porting. Moving a number to or from another provider is not available at present.
Deactivation by an operator or authority. They may withdraw, change, suspend or deactivate a number or a series for reasons outside our control. We offer a replacement where possible. If neither your breach nor the way your account was used was the cause, and we cannot replace the number or restore the service, the no-fault rule in section 29 applies. Beyond that we are not liable for the loss.

17. Agentive Voice

India only, no emergency calls. Agentive Voice works with Indian numbers, for calls to and from numbers in India. There is no international or premium-rate calling, and it must not carry international calls into or out of India. It is not built to call emergency services such as 112, so do not rely on it for that. It does not replace an ordinary phone line.

Caller ID. On every call placed through Agentive Voice the caller ID is a number we allot, and you cannot set, change or fake it. Calls made by your team show a number on your account. Voice broadcasts and AI voice agent calls may go out from a shared pool of numbers that we manage, unless a number of your own has been enabled for them. Pool numbers are not allotted to you, and calls back to them are not answered. A call made for you from a pool number is still your call: the Fair Use Policy applies to it, our records show which customer it was made for, and we give those records to the operator or an authority when they lawfully ask.

Calls on your users' own mobile. With Call via SIM or Phone Bridge the call still goes through Agentive Voice and shows your business number, but your user's own mobile connection carries their side, so their mobile operator's charges may apply. If we have enabled App Agent seats for you, those users dial from their own SIM in the Android app. Those calls are not Agentive Voice calls: they go over the user's mobile operator and show the user's own number. The app copies the call log, and any recording the handset makes, into your workspace. Telling those users that the app does this, and getting their consent, is your duty. The Fair Use Policy still applies to those calls.

Call recording is on by default on plans that include it. You are the one recording, and we store it for you. The platform plays a recording notice only if you set one up, so telling callers and your staff, and getting any consent the law needs, is your duty, as the Fair Use Policy explains. Recordings are kept for your plan's retention period (30, 60, 90 or 180 days) and then deleted. The Privacy Policy lists the period for each plan and says when a copy can be kept longer.

AI voice agent. It can mishear, misunderstand or answer wrongly, so supervise it (section 24). Its opening line must say it is an AI assistant for your business, as the Fair Use Policy requires.

Automated calling declarations. Tell us truthfully, at verification and whenever it changes, whether and how you use automated calling. We treat AI voice agent calls, dialer and campaign calls, voice broadcasts, click-to-call and API calls as automated. TRAI's commercial communications regulations (TCCCPR) require operators to be told in advance about such calls and, under a 2026 amendment as it comes into force, about the numbers that make them. You authorise us to make those declarations, and undeclared automated calling may be stopped. This label is for the operator declaration only and does not change what your plan charges. The Fair Use Policy decides who may receive each kind of call, and which hours and consent rules apply, including for campaigns, broadcasts and SMS.

18. Agentive Chat and WhatsApp

Your WhatsApp Business Account is yours. You connect your own account through Meta's sign-up and are bound directly by Meta's terms, including the WhatsApp Business terms and Meta's messaging and commerce policies. If you leave us, it stays with you under Meta's rules.

Our role. We are the technology provider acting on your instructions. You authorise us to access and manage the WhatsApp assets your features need, such as messages, templates and webhooks. You write your templates and choose your recipients. Message only people who agreed to receive your WhatsApp messages, keep proof and honour every opt-out, as the Fair Use Policy requires.

Meta's fees and decisions. Meta's message fees are Meta's charges. You pay them to Meta, or at cost if one is ever collected through us, and they are not ours to refund. Meta alone decides display names, template approval, rejection and pausing, quality rating, messaging limits, number blocks and account bans. None of these is a failure of our Services (section 12).

19. Agentive CRM

Your leads are yours. You own the lead and contact data in your CRM, and we process it on your instructions (section 22). Add only data you collected lawfully and have the right to contact. Purchased, rented, shared or scraped lists are not allowed (see the Fair Use Policy). Section 22 lists the kinds of data you must not store.

Limits. The Phone + CRM Plan stores up to 10,000 leads today. At the limit, new leads are refused and nothing is deleted. A few older workspaces instead archive, then delete, their oldest closed leads that were not won, after a warning in the app.

Export. While your CRM is active or paused you can export leads and contacts as CSV and read them through the API. Section 29 covers export when the agreement ends.

If your Phone + CRM plan lapses we may pause the CRM. A paused CRM is read-only: your team can sign in, view and export, but cannot add or change records. New leads are held back or refused while it is paused, and leads held from your website form can be replayed after you renew. Nothing is deleted then. If the plan stays lapsed for 90 days, we may close the workspace and delete its data after notice and a chance to export.

20. APIs and webhooks

API keys are secrets, and you answer for every request made with yours. Rotate a key promptly if we ask or if it may have leaked, and stay within the documented rate limits.
Calls and messages started through the API are yours. The Fair Use Policy and section 17's automated calling declarations apply to them.
Webhooks send your data to an address you choose, outside our control. Secure it and check our signature. Delivery and ordering are not guaranteed, and an endpoint that keeps failing may be disabled.
Keys stop working when the account is suspended or closed. While a CRM workspace is paused, keys can read data but cannot change it. We may retire an API version with reasonable notice.

21. Mobile apps

Our apps are on Google Play and the Apple App Store, and the store's terms also apply to you. They work with Agentive Voice, Agentive Chat and Agentive CRM, and Agentive Chat can be used in the app on its own. The Privacy Policy explains the permissions they need. Remove a user whose device is lost.
Section 17 applies to calls placed through Agentive Voice in the app, including no emergency calling, and its paragraph on own-mobile calls covers calls an App Agent dials on their own SIM.

22. Your data and our role

Two roles. For account details, verification (KYC) records, billing records, and website and marketing data, we are the responsible party (data fiduciary). For what you and your users put into or create in the Services (call records, recordings, transcripts, contacts, WhatsApp conversations, campaign data and CRM leads), we are a processor acting on your instructions. That data stays yours. A lawful basis, and the notices and consents of the people whose data you handle, are your responsibility. Do not put card numbers, passwords, one-time codes, Aadhaar numbers, health records or children's data into notes, custom fields, contact lists or AI agent content.

Our commitments. We use your data only to provide, secure and support the Services, to enforce the Fair Use Policy as that policy describes, and as the law requires. We keep it confidential and protect it with reasonable security safeguards. Our service providers (section 26) work under contracts that protect it. We tell you without undue delay if we learn of a security breach affecting it. We help you answer requests from the people whose data you hold. When the agreement ends we return or delete it as section 29 says. Support staff may sign in to your workspace to help you, and those sessions are logged.

This section is the data processing contract between you and us. If you need a fuller signed addendum, ask at hello@agentive.co.in.

Disclosure. We disclose data where a law, a court, an authority, or a licensed operator acting under telecom rules requires it. We may use aggregated data that identifies no one to improve the Services. The Privacy Policy explains what we collect, where data is processed, how long we keep it and your rights.

23. Confidentiality

Each side keeps the other's non-public information confidential, such as order pricing, security details, API keys and your data, and shares it only with staff and providers who need it and must protect it. This does not cover information that is public or already known, or a disclosure the law, a court, a regulator or a licensed operator requires. These duties last for the agreement and 3 years after it, and longer for personal data and trade secrets.

24. AI features

AI features (the AI chat agent, the AI voice agent, transcripts, call summaries and call analysis) produce output automatically. It can be wrong, incomplete or unsuitable, and it is not professional advice.
You write your agents' instructions and knowledge. Test and supervise them, review their calls and chats, and answer for what they say in your name, including prices, offers and promises.
Always give people a way to reach a person. Do not rely on AI output without a human check where a mistake could cause harm.
Never let an agent claim to be human, or copy a real person's voice or identity.
We do not use your conversations, recordings or leads to train AI models that are shared with other customers. The Privacy Policy says how AI model providers handle the content they process for us.

25. Intellectual property and feedback

We own the Services: the software, designs, documentation and the Agentive name and logo. While your plan is active you may use them for your own business, and cannot pass that right on.
Unless we agree in writing, you may not copy, reverse engineer, resell, white-label or scrape the Services, or use them to build a competing product.
Your content (scripts, prompts, knowledge, recordings, templates, leads) stays yours, and you confirm you have the rights to use it. We may use your feedback freely, but never your name or logo in our marketing without your permission.

26. Third-party services

The Services depend on others: licensed telecom operators, Meta, our payment gateway partner, AI model providers, cloud infrastructure providers, app stores, and tools you connect. Switching on an integration instructs us to send the relevant data to that third party.
Your use of a third party's service that you sign up for yourself, such as Meta, an app store or a tool you connect, is governed by your terms with them, and we are not responsible for their outages, changes, decisions or fees. For the providers we use to run the Services, sections 33 and 38 apply.
If a third party, a law, or a direction from an operator, a regulator, a court or law enforcement changes or stops something we rely on, a feature may change or stop, sometimes without notice. Section 29 covers a paid Service that has to stop.

27. Support, availability and maintenance

Support. Reach us at hello@agentive.co.in or on 80056 80053. We answer Monday to Saturday, except public holidays. Onboarding and set-up help is given on a best-effort basis.
No uptime promise. We work to keep the Services available, but promise no uptime level, response time or service credit unless an order says so. We try to keep planned maintenance outside busy calling hours and give notice where practical. Urgent security or stability work may happen without notice.
If a Service stops working. If a fault on our side stops a Service you paid for completely for more than 14 days in a row, you may end the agreement for that Service by writing to us, and the no-fault rule in section 29 applies. Short interruptions and planned maintenance do not count.

28. Suspension

We may suspend all or part of the Services (a campaign, template, number, user, feature, outgoing calls or the whole account), taking the smallest step that deals with the problem, if:

you breach these Terms or the Fair Use Policy;
a term has ended unpaid, a payment is reversed or a chargeback is open;
a verification detail looks false or incomplete, or you do not co-operate with re-verification;
there is a security risk, or your use puts the platform, other customers or an operator's network at risk;
a licensed operator, a regulator, Meta, a court or law enforcement directs us to.

Misuse of calling. If we find loan recovery or debt collection, cold calling or similar misuse on your account, we may switch off your outgoing calls until it is resolved, or cancel the account under section 29. There is no refund in either case. The Fair Use Policy says what "similar misuse" and "resolved" mean.

We give notice first where we reasonably can. In the serious cases listed in the Fair Use Policy we act at once and tell you afterwards. We may also pause at once anything that draws complaints, such as a campaign, a template or a number. We lift a suspension when its cause is fixed. Appeals follow the Fair Use Policy.

A suspension does not pause or extend your term and gives no refund or credit, even if it is later lifted. There are three exceptions. Days paused for a payment dispute that is decided for you are added back (Refund Policy, section 9). If we suspend you because we suspected a breach and it turns out there was none, we add the suspended days back, unless an operator, a regulator, Meta, a court or law enforcement ordered the suspension. The no-fault rule in section 29 is the third.

When we block only calling, a campaign, a number or a feature, you can still sign in and export. When the whole account is suspended, sign-in is closed. Write to hello@agentive.co.in and we will send you an export, unless section 29 lets us refuse it.

29. Ending the agreement and what happens next

By you. You can end the agreement at any time. To stop paying, switch off automatic renewal and let the term run out. If you ask us to close your account early, your numbers are released on the closing date and the rest of the term is not refunded. You may also end the agreement if we seriously breach it and do not fix the breach within 30 days of your written notice. The Refund Policy and the law decide whether money is returned.

By us. If you use the Services for anything illegal, we may cancel your account, and there is no refund. The same goes for the misuse of calling described in section 28. We may also end the agreement for any other serious or repeated breach of these Terms or the Fair Use Policy, false verification details, fraud, a plan that stays lapsed beyond the release date in section 11, misuse of chargebacks, or a direction from an operator, a regulator, Meta or a court about your account or your use. Where a breach can be fixed we give you 7 days to fix it. In serious cases we may end it at once. We may decline to renew a plan on 30 days' notice. We tell you by e-mail when we end the agreement, and the end date.

The no-fault rule. If we have to stop a Service you paid for, and neither your breach nor the way your account was used is the cause, the Refund Policy, section 4, says what we return for the part of the term you could not use and for unused paid balance. The same rule applies when you end the agreement because we did not fix a serious breach, as set out above, or under section 27, 33 or 36.

Effects.

Access, calls, AI agents, campaigns and API keys stop. Your numbers are released and cannot be recovered.
Add-ons, packs and unused wallet balance lapse, and fees are not returned, except where the Refund Policy says otherwise. Anything you owe us stays payable.
Export window. Export what you need before the end date: call records and contacts as CSV and recordings one by one in Agentive Voice, leads and contacts as CSV in the CRM. For 30 days after the end date we also send you, on request, an export of the records we still hold (for the CRM, workspace records but not uploaded files). Recordings past your plan's retention period are already deleted. After a refund the Refund Policy sets a shorter window. If we ended the agreement for fraud, illegal use or on a legal direction, we may limit or refuse export.
Deletion. After the window we delete or anonymise your data as the Privacy Policy describes, or sooner if you ask in writing, except the verification, call detail and billing records that telecom and tax law make us keep. If you delete your Agentive Chat account yourself, access ends at once and the data is erased 7 days later, so export first. The 30-day window does not apply.

30. Disclaimers

The Services are provided as they are and as available. To the extent the law allows, we give no warranties beyond these Terms.
We do not promise that every call connects, every message is delivered or every recording completes, that Meta approves a template, that AI output is correct, or any business result such as leads, sales or answer rates.
Our compliance aids, such as calling-hour limits, our internal do-not-disturb list and opt-out handling, do not replace your own checks. We do not screen your contact lists against the national do-not-disturb register.
Nothing we say is legal advice.

31. Limits on our liability

To the extent the law allows:

We are not liable for indirect or consequential loss, for loss of profit, revenue, business, goodwill, leads, calls or data, or for the cost of a substitute service.
Cap. Our total liability for all claims about a Service is limited to three months' worth of the fees you paid for that Service. For a plan paid in advance, that is the fee for your current term divided by its months, times three. For wallet usage, it is what you spent on that Service in the 3 months before the claim arose. Amounts paid to Meta or other third parties do not count.

These limits do not apply to fraud, wilful misconduct or gross negligence, to death or personal injury caused by negligence, or to anything that cannot be limited under Indian law. They do not reduce a refund due to you under the Refund Policy, your duty to pay or your duty under section 32.

32. When you cover our losses

You will compensate us and our directors, officers and staff for claims, losses and costs, including reasonable legal fees, arising from:

use of the Services by you or your users in breach of these Terms, the Fair Use Policy or the law;
your calls, messages and campaigns, including complaints from people you contacted;
your content and AI agent instructions, and what your AI agents say in your name;
a missing consent or notice for recording, calling, messaging, WhatsApp opt-in or personal data you handle;
false verification details, or a chargeback that is a breach under section 13.

You do not have to cover a loss to the extent that our own breach or carelessness caused it. We will tell you about a claim promptly.

Penalties at actual cost. If an operator, a regulator, Meta or another authority charges us a penalty or keeps a deposit because of your use, you repay us that amount at actual cost, with nothing added. The Fair Use Policy says how we bill it, what proof we send and how you can contest it. We do not recover the same loss twice.

33. Events beyond our control

Neither side is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, riots, strikes, power or internet failures, failures of an operator's network, a cloud provider, Meta or payment systems, cyber attacks that reasonable care would not have stopped, government orders and changes in law. This does not excuse a duty to pay. A term is not extended and fees are not returned for such events, except as the Refund Policy or the law requires.

If such an event, which neither your breach nor your use caused, stops a Service you paid for completely for more than 30 days in a row, you may end the agreement for that Service by writing to us, and the no-fault rule in section 29 applies. A decision by Meta, an operator or an authority about your own account is not such an event.

34. Governing law, disputes and courts

Indian law governs these Terms.
Talk first. Either side gives written notice of a dispute and both try in good faith to settle it within 30 days.
Arbitration. If it is not settled, a dispute worth more than ₹5,00,000 goes to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by both sides together. If we cannot agree on the arbitrator within 30 days, either side may ask the Delhi International Arbitration Centre to appoint one. Seat and venue: New Delhi. Language: English.
Courts. Smaller disputes, and anything arbitration does not cover, go only to the courts at New Delhi. Either side may ask those courts for an urgent order while a dispute is going on.
Nothing in these Terms removes a right that the law says cannot be removed or waived.

35. Grievance Officer

For a complaint about the Services, a bill, content on the platform or your personal data, write to our Grievance Officer:

Rakesh Kumar, Grievance Officer, Mannan Technologies Private Limited (Agentive), at our registered office (section 1)
E-mail: hello@agentive.co.in, with "Grievance" in the subject. Phone: 80056 80053
Hours: Monday to Saturday, except public holidays

We acknowledge every complaint within 24 hours. A complaint about content, conduct or how the platform works is resolved within 7 days, and sooner where the law sets a shorter time for unlawful content. A complaint about a bill or a refund is resolved within 7 days where we can, and in every case within 30 days and never later than one month from the day we receive it. Requests about your personal data are answered within 30 days (see the Privacy Policy).

36. Changes to these Terms

We may update these Terms and the policies. Each shows its version and effective date, and older versions are available on request. We give at least 30 days' notice by e-mail and in the app before a material change takes effect. A change required by a law, an operator, a regulator or Meta may take effect sooner.
A change to these Terms or the policies does not alter the price of a term you have already paid for, or the users, numbers, features and calling allowance it includes. Section 26 covers a feature that the law or a third party forces us to change or stop. Other changes apply to you from your next purchase or renewal after the effective date. By buying or renewing after we told you about the change, you accept the current version (section 2). If you do not agree with a change, do not renew.
Two kinds of change apply to everyone from the effective date: a change that a law, an operator, a regulator or Meta requires, and a change to the Fair Use Policy needed to keep the platform safe and lawful. The Fair Use Policy, version 2026.09, is such a change. Its banned uses and its rules on who you may contact apply to every account from its effective date, whatever term you have paid for.
If a change to the Fair Use Policy bans a use that you declared at verification, that we approved, and that you were carrying on within the rules, you have a choice. Stop that use by the effective date and keep your plan. Or write to us before the effective date and end the agreement, and the no-fault rule in section 29 applies to the unused part of your term. This choice does not apply where the law, an operator, a regulator or Meta requires the ban.

37. Notices

From us. We send notices by e-mail to the account owner's registered address or in the app, and service messages also by SMS, WhatsApp, push notification or phone call. A notice counts as received on the next working day. You agree to receive service messages, such as payment, renewal, verification and security alerts. You can opt out of marketing at any time.
To us. Send legal notices by e-mail to hello@agentive.co.in and by registered post or courier to our registered office, marked for the Grievance Officer.

38. General

Transfers. You may not transfer this agreement or your account without our written consent. We may transfer it to a group company or a successor to our business, and will tell you. We stay responsible for our subcontractors.
Entire agreement. These Terms, the policies they name, any order and any signed data processing addendum are the whole agreement. They replace the earlier website Terms and Agentive Chat Terms. For a new customer that happens on the effective date. For a customer who joined earlier, this version is a change under section 36 and applies from the dates that section sets.
Other points. If a court finds part of these Terms invalid, the rest continues. A right we do not enforce at once can still be enforced later. If these Terms are translated, the English version decides.
What continues. Terms that by their nature should continue do so after the agreement ends, including payment, data, confidentiality, liability, your duty under section 32 and disputes.