Refund Policy

We believe in our product. If it does not work for you, we will refund you.

This Refund Policy applies to all wallet recharges and purchases on agentive.co.in, operated by Hustler Enterprises, a business registered in India.

1. Digital Product

Agentive is a digital software-as-a-service (SaaS) product that provides AI-powered chatbot creation and deployment. There is no physical product or shipping involved. When you subscribe, you receive instant access to the Agentive platform at app.agentive.co.in.

2. 30-Day Money-Back Guarantee

We offer a 30-day no-questions-asked refund on your first wallet recharge. If you are not satisfied for any reason within 30 days of your first payment, you are eligible for a full refund of your remaining wallet balance.

To claim this refund, simply email us within 30 days of your first payment. No justification is required.

3. Additional Refund Eligibility

In addition to the 30-day money-back guarantee, refunds are available under the following conditions:

• Technical issues: If the Service is unusable due to a technical problem on our end that we are unable to resolve within a reasonable timeframe, you may request a refund for the affected billing period.
• Double charges: If you are charged twice for the same billing period due to a payment processing error, the duplicate charge will be refunded immediately.
• Service unavailability: If the Service experiences extended downtime (more than 72 continuous hours) due to issues on our end, you may request a pro-rata refund for the affected period.

4. Non-Refundable Situations

Refunds are not available in the following cases:

• After 30 days from the first wallet recharge (the money-back guarantee period)
• For wallet recharges after the first one
• If your account is suspended or terminated due to a violation of our Terms of Service
• For AI usage already consumed from your wallet balance
• If dissatisfaction is caused by third-party platform changes, reviews, restrictions, pricing, or policy decisions, including Meta or WhatsApp API policy changes, template rejections, phone number restrictions, or WhatsApp Business Account quality enforcement

5. Abuse Protection

We reserve the right to deny refund requests in cases of abuse, fraud, or excessive usage that violates fair use. This includes but is not limited to: creating multiple accounts to repeatedly claim the 30-day guarantee, using the Service extensively and then requesting a refund, or any activity intended to exploit the refund policy in bad faith.

6. How to Request a Refund

To request a refund, email us at hello@agentive.co.in with the following information:

• Your registered email address
• Your Razorpay payment ID or order ID (if available)
• Reason for the refund request (optional, not required)

We will acknowledge your request within 24 hours and process it within 3-5 business days.

7. Refund Processing

Refunds will be issued to the original payment method used at the time of purchase. This includes credit card, debit card, UPI, net banking, or wallet. Refunds are processed through Razorpay. It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

8. Account & Wallet

Your wallet balance does not expire. You can stop using the Service at any time — your remaining balance stays in your account. If you wish to close your account, email us and any remaining balance from your first recharge (within 30 days) will be refunded as per the guarantee above.

9. Contact

For refund-related queries, contact us at:

• Email: hello@agentive.co.in
• Phone: +91 82878 05528