Last updated: 1 May 2026
We believe in our product. If it does not work for you, we will refund you.
This Refund Policy applies to all wallet recharges and purchases on agentive.co.in, operated by Mannan Technologies Private Limited, a company incorporated in India.
This policy covers all three of our products. Our AI Chat Agent for websites and WhatsApp Business Platform. Our Cloud Telephony product, which provides Indian DID numbers, IVR, an outbound dialer, multi-agent panels, call recording, and voicemail. Our AI Voice Agent, which answers and places phone calls in Hindi and English on the same Indian DIDs. Where a specific product has additional refund considerations (such as DID port-out timelines or upstream operator charges that are not refundable to us), those are described in the sections below.
Agentive is a digital software-as-a-service (SaaS) product that provides AI-powered AI agent creation and deployment. There is no physical product or shipping involved. When you subscribe, you receive instant access to the Agentive platform at app.agentive.co.in.
The same applies to Cloud Telephony and the AI Voice Agent. Both are delivered as cloud services accessible through your Agentive dashboard, with Indian DID numbers, SIP trunks, and AI capacity provisioned on our infrastructure. No physical hardware, SIM card, or shipping is involved in standard provisioning.
We offer a 30-day no-questions-asked refund on your first wallet recharge. If you are not satisfied for any reason within 30 days of your first payment, you are eligible for a full refund of your remaining wallet balance.
To claim this refund, simply email us within 30 days of your first payment. No justification is required.
In addition to the 30-day money-back guarantee, refunds are available under the following conditions:
Refunds are not available in the following cases:
We reserve the right to deny refund requests in cases of abuse, fraud, or excessive usage that violates fair use. This includes but is not limited to: creating multiple accounts to repeatedly claim the 30-day guarantee, using the Service extensively and then requesting a refund, or any activity intended to exploit the refund policy in bad faith.
For Cloud Telephony and AI Voice Agent, additional abuse signals include extensive outbound calling immediately followed by a refund request, repeated DID allocation and release cycles, repeated port-in or port-out requests across short periods, and any pattern that suggests an attempt to consume telephony minutes or DID capacity at our cost. We reserve the right to deny refunds in such cases and to recover from your wallet, or invoice you for, any minutes or third-party charges already incurred on your behalf.
Where Cloud Telephony or AI Voice Agent is provided on a monthly or annual subscription, the first subscription payment is covered by the 30-day money-back guarantee on the same terms as Section 2 above. Subsequent renewals are non-refundable in full once the new billing period has begun, but you may cancel future renewals at any time. Where you cancel mid-cycle and the applicable plan supports it, we may, at our discretion, offer a pro-rated refund for unused whole months of the current cycle, less any per-minute usage, DID rentals, activation fees, and amounts already remitted to upstream telecom operators that we cannot recover. Per-minute usage already consumed against your wallet, including Cloud Telephony minutes and AI Voice Agent minutes, is non-refundable.
When you request a new Indian DID number through Cloud Telephony, that number is allocated to your organisation from one of our upstream telecom operators. Once allocated, the number is yours to use within the platform for as long as your account remains in good standing and the applicable DID rental is paid. DID allocation charges and recurring DID rentals are non-refundable once the number has been allocated, except where we are unable to deliver service on that number due to an issue on our end that we cannot resolve in a reasonable timeframe.
Where you wish to port an existing Indian number into Agentive from another operator, the port-in completion timeline depends on the donor operator and on regulatory processes, and is typically in the order of seven (7) to fifteen (15) working days. Port-in charges and any associated activation work, once completed, are non-refundable. Where you wish to port a number out of Agentive to another operator, we will support a compliant port-out request, subject to the policies of the donor and recipient operators, settlement of any outstanding amounts on your account, and applicable regulatory steps. Port-out does not, by itself, create a right to a refund for prior DID rentals, activation, or telephony usage.
To request a refund, email us at hello@agentive.co.in with the following information:
We will acknowledge your request within 24 hours and process it within 3-5 business days.
Refunds will be issued to the original payment method used at the time of purchase. This includes credit card, debit card, UPI, net banking, or wallet. Refunds are processed through Razorpay. It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Your wallet balance does not expire. You can stop using the Service at any time and your remaining balance stays in your account. If you wish to close your account, email us and any remaining balance from your first recharge (within 30 days) will be refunded as per the guarantee above.
For refund-related queries, contact us at: