Every call connects, no number shared.

Call masking, also called number masking, puts a secure proxy number between two people on a call. Your agent and your customer connect through that proxy, so neither one sees the other's real phone number. The call still goes through normally, it is just the real numbers that stay hidden.

A normal business number is the single number your customers dial to reach you. A masked number is a temporary proxy assigned to a specific interaction, like one delivery or one lead, that connects the two people for that call and can then rotate or expire. You can use both together: your main IVR number for inbound, and masking for private agent-to-customer calls.

No. That is the whole point. Both sides only ever see the Agentive proxy number, on the call log. Real mobile numbers are never revealed to the other party, so a customer cannot save an agent's personal number and an agent cannot take your customer list with them.

Yes. Masking does not stop you managing the call. Masked calls are fully recorded and logged like any other call on Agentive, so you keep call recording, live monitoring and a searchable history for every masked conversation.

Yes. You can mask outbound calls your agents make and inbound calls customers make back on the proxy number, so the private line works both ways for the length of the interaction.

Yes. Call masking runs on India's licensed phone network and is widely used by delivery, cab, marketplace and healthcare platforms to protect customer privacy. Your numbers, calls and recordings are hosted in India, and we build in line with India's DPDP Act.

Number masking is part of the All-in-One Phone + CRM plan at ₹1,999 a month for 3 users, which works out at ₹666 per user. That plan also carries the built-in CRM, multi-level IVR, sticky agent, live call coaching and recordings kept 90 days. Prices exclude GST, and you can start on the free trial with no card.

No. There is no hardware, no PBX and no separate tool. Masking is part of your Agentive cloud telephony, set up from the same dashboard as your IVR, auto dialer and recording. Your team works from a browser or the mobile app.

You can start a free trial with no card needed and get set up without a long onboarding. A dedicated account manager configures masking around your workflow, including how numbers are assigned and when they expire.

Yes. Keep the number your customers already know for your main line and use masked proxy numbers for private agent-to-customer calls. Your account manager sets it up with you quickly, with nothing technical to do at your end.